We are pleased to announce Betsy Smith will be taking the stage at the Alder Hey Innovation Conference.
Betsy Smith is the Executive Director of IDEO London’s Health Practice and a leader in the design of healthier futures.
With over two decades of experience in design research and innovation leadership, Betsy works at the intersection of healthcare, consumer experience, and organisational transformation.
Betsy’s work spans patient experience, service redesign, and new models for proactive engagement, helping institutions reimagine not only the service they deliver, but the systems that shape how people live. Her approach focuses on redesigning the culture, systemic, and everyday conditions that determine whether people can truly access, trust, and benefit from care.
Betsy believes that the future of healthcare lies in shifting from reactive treatment to systems that enable lifelong wellbeing.
Betsy has led transformative programmes across the UK, Europe, Asia and the USA, partnering with senior leaders to build enduring innovation capability and coaching organisations in the tools and mindsets of human-centred design.
Prior to joining IDEO’s London studio in 2015, Betsy spent nearly a decade at IDEO Palo Alto and held a teaching appointment at Stanford University. She holds a BS in Engineering/Product Design from Stanford and was awarded Chilton Memorial Prize for Excellence in Product Design.
The Alder Hey Innovation Conference will take place 19-20 March 2026 at Alder Hey Children’s NHS Foundation Trust.
